FAQ

Which methods of payment are available? 

PayPal & Credit/Debit Card.

How can I change my shipping address?

By default, the last used shipping address will be saved into to your ARCH Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. For guests, you must input your address every time you'd like to make a new purchase. 

Note: For your convenience, we highly recommend you to create an ARCH account!

How can I track my order and payment?

After the purchase is placed and confirmed an email will be sent out with the tracking number which will allow you to track your products and see its delivery status.

How do I cancel my order before I make a payment?

Once products are placed in your shopping cart you can edit them. In your shopping cart, you will be able to make payment or cancel your order.

Note: We cannot cancel orders once a payment is verified.

How long will it take for my order to arrive after I've made a payment?

The processing time for orders is 48 hours. After that, shipping within Thailand is expected to take 3-5 days, and 14-21 days internationally, upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do I make payments using Paypal?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. 
It's fast, easy & secure.

Do I need a Paypal account to pay?

Nope! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.